A warning has been issued by HM Revenue & Customs for anyone who has a landline to be careful when answering supposed calls from HM Revenue & Customs as fraudsters are calling individuals pretending to be someone from HM Revenue & Customs in the latest scam.

As a result of HM Revenue & Customs crackdown on email and text scams, they are noticing that the traditional method of cold calling scams is making a return. The calls are being made to publicly available phone numbers to target taxpayers. According to Ofcom over 26 million homes have a landline and those who are not ex-directory could be at risk of scam calls.

HM Revenue & Customs say that the telephone scams often target the elderly and vulnerable using its brand as credibility to obtain personal information from individuals.

In the last six months to January 2019, HM Revenue & Customs has received more than 60,000 reports of phone scams. This is an increase of 360% compared to the previous six months. During the last twelve months HM Revenue & Customs has worked with the phone networks and Ofcom to close nearly 450 lines being used by fraudsters pretending to be from HM Revenue & Customs in an attempt to steal money from innocent victims.

Mel Stride MP, who is the Financial Secretary to the Treasury has said:

“We have taken major steps to crackdown on text and email phishing scams leaving fraudsters no choice but to try and con taxpayers over the phone.

If you receive a suspicious call to your landline from someone purporting to be from HMRC which threatens legal action, to put you in jail, or payment using vouchers: hang up and report it to HMRC who can work to take them off the network.”

Pauline Smith of who is the Head of Action Fraud has also said:

“Fraudsters will call your landline claiming to be from reputable organisations such as HMRC. Contact like this is designed to convince you to hand over valuable personal details or your money.

Don’t assume anyone who calls you is who they say they are. If a person calls and asks you to make payment, log into an online account or offers you a deal, be cautious and seek advice.”

HM Revenue & Customs will only ever telephone a taxpayer asking for payment on a debt they are already aware of either having received a letter about it, or if you the taxpayer has declared that tax is payable through the completion of a self-assessment tax return.

If you have any concerns about any contact being made supposedly from HM Revenue & Customs either by telephone, text or email, please do not reply or provide any details until you have either spoken to your professional advisor if you have one,  or contacting HM Revenue & Customs using one of the telephone numbers of online services available from GOV.UK.

Author: Anthony Barron, Tax Manager, Plus Accounting

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